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Changes - Returns

Order cancellation

It is possible to cancel your order, as long as it has not been delivered to the cooperating transport company.

To proceed with the cancellation of your order, you can either send an email to the address: [email protected], or call our call center at 2386041500 (Monday-Friday 9.00-17.00).


If you are not satisfied with your purchase, you can exchange it within 14 calendar days of receiving the order. The product you wish to exchange must be in its original condition, not used, washed, ironed and generally not altered.

The return costs in case of change are covered by the buyer, as well as the transport costs for sending the new product.

There is the possibility of receiving the new order at the same time - changing and returning the products that need to be changed using the partner carrier and a charge of €7.20.

In order to serve you better, if you wish to change a product, please let us know as soon as possible by sending us a message with your name, your order number and the product you wish to change to [email protected] or by calling at 2386041500 (Monday-Friday 9.00-17.00).


In case you wish to return a product of your order, contact us at [email protected] or by calling 2386041500 (Monday-Friday 9.00-17.00) to request a refund of the purchase amount. The sender undertakes the transport to ARKTOUROS with a company of his choice (sender's fee). As long as the product is in its original condition, the refund request will be approved. The refund is for the value of the products.

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